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Model 8524/8525/8526 User Guide
LEARNING MORE
FREQUENTLY ASKED QUESTIONS (FAQ)
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem administrator, voice mail administrator, or your local Inter-Tel provider.
Q1. How can I retrieve messages if I don’t know the password for my voice mail?
A1. Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case pressing is all you need to do. If these
options don’t work, contact your System Administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 48).
Q2. How do I program System Speed-Dial numbers?
A2. Only your System Administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 54).
Q3. How do I change the time and date on my endpoint?
A3. Only your System Administrator can change the time and date. Please contact your
System Administrator if you notice that the date and time are incorrect.
Q4. Why can’t I retrieve deleted messages?
A4. Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 37). If you attempted to undelete a voice mail within this time frame, however,
your telephone system may not have the latest software. Or, your voice mail system
may not have sufficient space programmed to store deleted messages. Contact your
System Administrator to determine if this feature is available.
Q5. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A5. Only your System Administrator can change the number of rings. You cannot alter
this at your endpoint.
Q6. How can I change the name displayed on my endpoint?
A6. Only your System Administrator can change the user names assigned to extensions.
Q7. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-
ing that the button is non-programmable.
A7. Your System Administrator has programmed that button as a non-programmable but-
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
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