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TROUBLESHOOTING GUIDE
CORDLESS PHONE SOLUTIONS
Problem Solution
No dial tone • Check installation:
— Is the base power cord connected to a working outlet?
— Is the telephone line cord connected to the base unit
and the wall jack?
• Connect another phone to the same jack; the problem
might be your wiring or local service.
• Is the handset out of range of the base?
• Make sure the battery is properly charged (12 hours).
• Is the battery pack installed correctly?
• Did the handset beep when you pressed the TALK button?
Did the In use/Charge indicator come on? The battery may
need to be charged.
• Place the handset in the base for at least 20 seconds.
Phone dials in pulse • Make sure the phone is in TONE mode.
with tone service
Phone won’t dial out • Make sure the phone is in PULSE mode.
with pulse service
Handset does not ring • Make sure the ringer switch on the handset is turned ON.
• Move closer to the base. The handset may be out of range.
• You may have too many extension phones on your line. Try
unplugging some phones.
• Check for dial tone.
You experience static, • Change channels.
noise, or fading in and out • Move closer to base (handset might be out of range).
• Does the base need to be relocated? Make sure base is not
plugged into an outlet with another household appliance.
• Charge battery.
Unit beeps • Place handset in base for 20 seconds; if it still beeps,
charge battery for 12 hours.
• Clean charging contacts on handset and base with a soft
cloth, or an eraser.
• See solutions for “No dial tone.”
• Replace battery.
Memory Dialing • Did you program the memory location keys correctly?
doesn't work • Did you follow proper dialing sequence?