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Troubleshooting Guide
No dial tone
• Check installation:
Make sure the telephone line cord is connected to the
base unit and the wall phone jack.
• Check the hook switch. Make sure it fully extends when
the handset is lifted from the cradle.
• You must have touch-tone service on your line to use this
phone. If you do not know what type of service you have,
check with the phone company.
• Make sure speakerphone indicator comes on (if
using speakerphone.)
• Unplug the phone, wait 0 seconds, and plug the phone
back in. Then lift the handset to check the dial tone.
• Connect another phone to the same modular jack; if the
second phone doesn’t work, the problem might be with
your wiring or local service.
• Place the handset in the base for at least 0 seconds.
Phone doesn’t ring
• Make sure ringer switch is set to LO or HI.
• You may have too many extension phones on your line.
Unplug some extension phones.
• Check for a dial tone. If there is no dial tone, see solutions
for “No dial tone.”