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Using Other Team Functions
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Step by Step
Uniform Call Distribution (UCD)
If this function has been configured (contact System Support), you
belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the
longest break without a call.
Logging on and off at the beginning and end of your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
oror
or
or
oror
or
or
or or
or Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:"). Contact Sys-
tem Support to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
oror
or
or
oror
or
or
or or
or Enter the code for "Not available" or "Available".
Program/Service
UCD?
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?