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OUTSIDE CALLS
MAKING AN OUTSIDE CALL
• Lift the handset and press an idle outside line button, line group button or
dial a line access code to receive dial tone—OR—to use the speakerphone,
press an idle outside line button, line group button or dial a line access code
to receive dial tone through the speaker—OR—press SPK or the MONITOR
key if you are using a 7B phone, receive intercom dial tone and dial a line
access code.
• Dial the telephone number.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
• If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
• If your system is programmed to require an authorization code before mak-
ing a call, dial ✱ plus a valid code before selecting a C.O. line.
• If your system is programmed to require an account code before making a
call, press the ACCT button or dial 47 plus a valid code, press the ACCT
button again and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using a 7B phone before
dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call.
See
Ring Preference
under
Customizing Your Keyset
—OR—press the ANS/
RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67 or press the UA key. This device can operate in
any one of the six different ring plans.
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NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using a 7B phone before
dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be
programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means
that the line or group of lines is busy.
• Press the CBK key or dial 44. You will hear confirmation tone.
• When the line becomes free, the system will call you back.
• Lift the handset or press the ANS/RLS key to answer, wait for dial tone and
dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK before dialing.
CANCELLING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have set a
callback, your CBK key will light.
Your phone may have a maximum of five callbacks to lines and/or stations set
at a time. To cancel a callback:
• Press the CBK key or dial 44. You will hear confirmation tone.
• While you are listening to confirmation tone, press the HOLD key. This will
cancel the oldest set callback.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key if you are using the 7B phone
before dialing.
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