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10.13 Using The Digital Voice Announce Option
The Digital Voice Announce (DVA) is an optional external device. It
stores pre-recorded announcements and messages and plays them for
incoming callers during their calls.
You must record the messages that the DVA plays to the callers in one of
two ways: either by delivering them from the telephone handset at your
attendant station or by playing the contents of a professionally-supplied
tape recording into the DVA memory (see your system installer for tape
recorder connection details).
There are 13 unique messages. The first five (plus day and night routing
messages) are divided into four separate message types. The total
message time is two minutes and you can divide this time as necessary
among all the messages or use the entire two minutes for one message if
needed.
Because of the time constraints, it is a good practice to script your
messages ahead of time so that you can read them aloud in a clear and
concise manner as you store them in the DVA memory.
As the number of calls increase, you can add more DVAs to handle the
additional callers. You can then record the same message on several
DVAs by entering the replicate value (see step 6 on the following page).
Using The Attendant Features GCA70–250
10 – 24 LCD Speakerphone Reference Manual