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TROUBLESHOOTING
No Dial Tone/Phone Will Not Operate
1. Check all phone cords and connections. Make sure they are
plugged in securely.
2. Plug unit into a different phone jack to help determine if the
difficulty is with the phone or the phone jack.
3. Switch out handset or telephone line cords.
4. Disconnect any other equipment that may be attached to the
phone.
Unable To Dial Out
1. Make sure TONE/PULSE switch is set correctly.
2. Phone may be at the end of a long line of phones (loop). Phone
may not be getting enough power from the phone line. It may be
necessary to wait for a few seconds after lifting the handset to begin
dialing.
3. The XL40D is not compatible with Digital PBX Systems. If a
standard, single line phone works on the system, your XL40D should
also.
4. There is an advanced computer running inside the XL40D.
Sometimes after the handset is picked up, it will take a little less than
a second to engage the phone. Since it is not immediate, if you dial a
number before the computer engages, it will not receive the entire
phone number that is dialed.
The Person On The Other End Cannot Hear You
1. Too many phones or phone devices on the line may effect your
phone’s transmission. As a guideline, more than five (5) phones or phone
devices may overload the phone line. Disconnect one (1) or two (2)
devices to see if that eliminates the problem. If not, contact your local
phone company for load guidelines.
2. You may not be speaking directly into the transmitter. Always
speak directly into the mouth piece in your normal tone of voice.
Unable To Hear Phone Ringer
1. Too many phone or phone devices on a line may cause your phone
to not ring. Disconnect one (1) or two (2) of the devices to see if the
problem is eliminated. If not, contact your local phone company for
load guide lines.
2. If power is not being supplied to the phone, the extra loud ringer,
will not work.
3. Check the Ringer ON/OFF switch to see if the ringer is off.
Volume Control Does Not Work
1. BOOST must be activated to turn on the additional amplification.
2. Check power connections. BOOST will not work without power
or backup batteries.
Unable to Access Automated Systems
Automated systems used by banks, long distance voice mail and
other applications require that a phone be set to “TONE” dialing. Check
the switch on the bottom of the phone labeled TONE/PULSE and
set to TONE. This will enable the phone to be compatible with these
automated systems.
If the power goes out, or the AC Adapter is not properly connected
to the phone, the amplification, extra loud ringer, and the lighted keypad
will not work. If you have backup batteries installed, amplification will
still work, but the phone will drain the backup batteries very quickly.
This will cause the need for the batteries to be changed frequently and
the Low Battery indicator light to constantly illuminate.
Do I Need to Install Batteries? Batteries are optional. They provide
backup in case of a power outage. They are recommended in areas of
frequent power outages. This phone uses four (4) alkaline batteries.
When installed and fully charged, the batteries maintain the high
amplification for your telephone.
Still Not Working? If, after going through this checklist, the
XL40DD is still not functioning properly, call ClarityLogic at
1.877.LOGIC24 (1.877.564.4224).
WARRANTY SERVICE INFORMATION
The following warranty and service information applies only to products
purchased and used in the U.S. and Canada. For warranty information in
other countries, please contact your local retailer or distributor.
Limited Warranty: Clarity, a division of Plantronics, Inc. (“Clarity”)
warrants to the original consumer purchaser that, except for limitations
and exclusions set forth below, this product shall be free from defects in
materials and workmanship for a period of one (1) year from the date of
original purchase (“Warranty Period”). The obligation of Clarity under this
warranty shall be at Clarity’s option, without charge, of any part or unit that
proves to be defective in material or workmanship during the Warranty
Period.
Exclusions from Warranty: This warranty applies only to defects in
factory materials and factory workmanship. Any condition caused by
accident, abuse, misuse or improper operation, violation of instructions
furnished by Clarity, destruction or alteration, improper electrical voltages
or currents, or repair or maintenance attempted by anyone other than
Clarity or an authorized service center, is not a defect covered by this
warranty. Telephone companies manufacture different types of equipment
and Clarity does not warrant that its equipment is compatible with the
equipment of a particular phone company.
Implied Warranties: Under state law, you may be entitled to the benefit
of certain implied warranties. These implied warranties will continue in
force only during the warranty period. Some states do allow limitations on
how long an implied warranty lasts, so the above limitation may not apply to
you.
Incidental or Consequential Damages: Neither Clarity nor your
retail dealer or selling distributors has any responsibility for any incidental
or consequential damages including without limitation, commercial
loss or profit, or for any incidental expenses, expenses, loss of time,
or inconvenience. Some states do not allow exclusion or limitation of
incidental or consequential damage, so the above limitation or exclusion
may not apply to you.
Other Legal Rights: This warranty gives you specific legal rights and you
may also have other rights which vary from state to state.
To obtain warranty service, please prepay shipment and return the unit to
the appropriate facility listed below.
Clarity Service Center,
4289 Bonny Oaks Drive, Suite 106,
Chattanooga, Tennessee 37406
Tel. (423) 629-3500 or (800) 552-3368; Fax: (423) 622-7646 or (800)
325-8871
Plantronics Service Center,
8112 Trans Canada Highway,
Ville Saint-Laurent, Quebec H4S 1M5
Tel: (800) 540-8363 or (514) 956-8363, Fax: (514) 956-1825
Please use the original container, or pack the unit(s) in a sturdy carton
with sufficient packing material to prevent damage. Include the following
information:
A proof-of-purchase indicating model number and date of purchase;
Bill-to address;
Ship-to address.;
Number and description of units shipped;
Name and telephone number of person to call, should contact be
necessary.;
Reason for return and description. of the problem.
Damage occurring during shipment is deemed the responsibility of the
carrier, and claims should be made directly with the carrier.
REGULATORY COMPLIANCE
Part 68 of FCC Rules Information
a) This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
b) A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug, RJ11C USOC, is provided with this
product. It is designed to be connected to a compatible modular jack
that is also compliant. See installation instructions for details.
c) The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company. For
products approved after July 23, 2001, the REN for this pro-duct is part
of the product identifier that has the format US:AAAEQ##TXXXX.
The digits represented by ## are the REN without a decimal point (e.g.,
03 is a REN of 0.3). For earlier products, the REN is separately shown
on the label.
d) If this telephone equipment causes harm to the telephone network,
the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
e) The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
f) If trouble is experienced with this telephone equipment, for repair
or warranty information, please contact Clarity, 1-800-552-3368. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
g) This telephone equipment is not intended to be repaired and it
contains no repairable parts. Opening the equipment or any attempt to
perform repairs will void the warranty. For service or repairs, call 1-800-
552-3368.
h) Connection to party line service is subject to state tariffs. Contact
the state public utility commission, public service commission or
corporation commission for information.
i) If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this telephone equipment does
not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a qualified
installer.
j) This telephone equipment is hearing aid compatible.
Customer-Owned Coin/Credit Card Phones:
To comply with state tariffs, the telephone company must be given
notification prior to connection. In some states, the state public utility
commission, public service commission or corporation commission must
give prior approval of connection.
Part 15 of FCC Rules Information
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Your equipment has been tested and found tocomply with the limits of a Class
B digital device, pursuant to Part 15 of FCC rules. These limits are designed
to provide reasonable protection against harmful interference in residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation; if this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to
correct the interference by one of the following measures:
1. Where it can be done safely, reorient the receiving television or radio
antenna.
2. To the extent possible, relocate the television, radio or other receiver with
respect to the telephone equipment. (This increases the separation between
the telephone equipment and the receiver.)
3. Connect the telephone equipment into an outlet on a circuit different from
that to which the television, radio, or other receiver is connected.
4. Consult the dealer or an experienced Radio/TV Technician for help.
CAUTION: Changes or modifications not expressly approved by the
manufacturer responsible for compliance could void the user’s authority to
operate the equipment.
Industry Canada Technical Specifications
This product meets the applicable Industry Canada technical
specifications.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that compliance
with the above conditions may not prevent degradation of service in some
situations. Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, tele-phone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves,
but should contact the appropriate electrical inspection authority, or
electrician, as appropriate.
The Ringer Equivalence Number is an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices
does not exceed five.
(The term “IC:” before the certification/registration number only signifies that
the Industry Canada technical specifications were met.)
The party responsible for regulatory compliance:
Clarity, A Division of Plantronics, Inc.
4289 Bonny Oaks Drive, Suite 106
Chattanooga, TN 37406
Phone: 1-800-552-3368
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the telephone.
3. Do not use this telephone near a bathtub, wash basin, kitchen sink or
laundry tub, in a wet basement, near a swimming pool or any where else
there is water.
4. Avoid using a telephone (other than a cordless type) during a storm.
There may be a remote risk of electrical shock from lightning.
5. Do not use the telephone to report a gas leak in the vicinity of the leak.
6. Unplug this telephone from the wall outlets before cleaning. Do not use
liquid cleaners or aerosol cleaners on the telephone. Use a damp cloth
for cleaning.
7. Place this telephone on a stable surface. Serious damage and/or injury
may result if the telephone falls.
8. Do not cover the slots and openings on this telephone. This telephone
should never be placed near or over a radiator or heat register. This
telephone should not be placed in a built-in installation unless proper
ventilation is provided.
9. Operate this telephone using the electrical voltage as stated on the
base unit or the owner’s manual. If you are not sure of the voltage in your
home, consult your dealer or local power company.
10. Do not place anything on the power cord. Install the telephone where
no one will step or trip on the cord.
11. Do not overload wall outlets or extension cords as this can increase
the risk of fire or electrical shock.
12. Never push any objects through the slots in the telephone. They can
touch dangerous voltage points or short out parts that could result in
a risk of fire or electrical shock. Never spill liquid of any kind on the
telephone.
13. To reduce the risk of electrical shock, do not take this phone apart.
Opening or removing covers may expose you to dangerous voltages
or other risks. Incorrect reassembly can cause electric shock when the
appliance is subsequently used.
14. Unplug this product from the wall outlet and refer servicing to
the manufacturer under the following conditions: when the power
supply cord or plug is frayed or damaged; if liquid has been spilled into
the product; if the telephone has been exposed to rain or water if
the telephone has been dropped or the case has been damaged; if the
telephone exhibits a distinct change in performance; if the telephone does
not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions. Improper
adjustment may require extensive work by a qualified technician to
restore the telephone to normal operation.
15. Never install telephone wiring during a lightning storm.
16. Never install telephone jacks in wet locations unless the jack is
specifcally
designed for wet locations.
17. Never touch uninsulated telephone wires or terminals unless the tele
phone line has been disconnected at the network interface.
18. Use caution when installing or modifying telephone lines.
IMPORTANT SAFETY INSTRUCTIONS
BATTERY SAFETY INFORMATION
Dispose of used batteries according to the instructions.
1. Do not dispose of the battery in a fire as it may explode. Check with
local codes for possible special disposal instructions.
2. Do not open or mutilate the battery. Released electrolyte is corrosive
and may cause damage to the eyes and skin. It may be toxic if swallowed.
3. Exercise care in handling batteries in order not to short the battery
with conducting materials such as rings, bracelets and keys. The battery
or conduction material may overheat and cause burns.
REGULATORY COMPLIANCE
INTRODUCTION TO CLARITYLOGIC
SUBSCRIPTION DATA AND PRIVACY POLICY
Your device will automatically send Clarity various types of
information as part of the Clarity services, which may include
the phone number associated with your device. This information
may be combined with account and other information we have
on record regarding you or your device or may be transmitted
to us by your device. To assist with remote diagnostics and other
customer services functions, your device may also regularly send
us certain information associated with your device, including
software and hardware settings, the phonebook, caller ID history
and other information you have stored on the device. All of such
information, together with other information that we have on
record regarding you and your device is collectively referred to
as the “Subscription Data”. We use this information to diagnose
and troubleshoot any device issues as well as to provide you
with the Services.
You agree that Clarity and its subsidiaries, affiliates, partners,
suppliers, and agents (collectively, “Affiliates”) may collect,
store, access, disclose, transmit, process, and otherwise use
your Subscription Data to provide you with the Clarity
services, address your requests, provide technical support,
process transactions for your account, and otherwise use such
Subscription Data in accordance with Clarity’s privacy policy
(http://www.clarityproducts.com/privacy.asp), which is hereby
incorporated by reference. Clarity may also provide or enable
certain Services through your Device that rely upon location
information. In order to provide such Services, Clarity and its
Affiliates may collect, store, access, disclose, transmit, process,
and otherwise use your location data (including real time
geographic Information) in accordance with Clarity’s privacy
policy.
ClarityLogic is the name of our simplified and easy to
use customer support service. While talking to a Clarity
representative, the telephone sends information such as its
model name and settings to Clarity. The representative is
immediately aware of the type and current settings of the phone.
This will allow any troubleshooting call to be quick and simple,
helping you find exactly what you are looking for. Just call 1.877.
LOGIC24 (1.877.564.4224) to find out how Clarity is there to
make life easier.
ClarityLogic® Memory Dial
For your convenience, Clarity has pre-programmed the customer
support number into M1 of the phone. If you do not wish to
have this number stored in your phone, any new number can be
programmed to that button.To do this, follow the directions in
the MEMORY STORAAGE section of the User Guide.
NOTE: ClarityLogic has been designed to work with plain old
telephony service (POTS). If your phone service is provided by
a broadband service provider, ClarityLogic may not work. ONLY
CLARITYLOGIC MAY BE DISABLED. ALL OTHER FEATURES
WORK AS DESCRIBED IN THIS USER GUIDE.
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