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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
7-8
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Duplicate IP Another device is using the IP address
assigned to the phone.
• If the phone has a static IP
address, verify that you have not
assigned a duplicate IP address.
See the “Network Configuration
Menu” section on page 4-7 section
for details.
• If you are using DHCP, check the
DHCP server configuration.
Error update locale One or more localization files could
not be found in the TFTPPath directory
or were not valid. The locale was not
changed.
Check that the following files are
located within subdirectories in the
TFTPPath directory:
• Located in subdirectory with same
name as network locale:
–
tones.xml
• Located in subdirectory with same
name as user locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
–
dictionary.xml
Failed The phone attempted an 802.1X
transaction but authentication failed.
Authentication typically fails because
of one of the following:
• No shared secret is configured in
the phone or authentication server
• The shared secret configured in
the phone and the authentication
server do not match
• Phone has not been configured in
the authentication server
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action