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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
7-10
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Load Auth Failed The phone could not load a
configuration file.
Check that:
• A good version of the
configuration file exists on the
applicable server.
• The phone load being downloaded
has not been altered or renamed.
• Phone load type is compatible; for
example, you cannot place a DEV
load configuration file on a
REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Verify that the load ID is entered
correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to
install a version of software on this
phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Re-enter the load displayed on the
phone. See the “Firmware Versions
Screen” section on page 7-16 to verify
the phone setting.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action