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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 35
FAQs and Troubleshooting
Frequently Asked Questions
Q. When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume
the call?
A. The Hold button is only used to put a call on hold. To resume a call, press the Line button.
Q. How do I access a feature using the Feature button?
A. You need to press the feature button followed by the number set up for the feature you are trying
to access. The number must be pressed within five seconds of pressing the feature button.
Troubleshooting Tips
Troubleshooting tips are available for these topics:
• Conference
• User Options
Conference
Problem: Conference Button
You have set up a conference call and the Conference button is unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.
Problem: Meet Me Conference Busy Tone
You hear a busy tone after dialing into a Meet Me conference.
Possible Cause
The conference host has not yet joined the conference.