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BT On-Air 2000 Classic ~ 1st Edition ~ Issue 2 ~ 11th November ’02 ~ 5051
17
General information
Important
Keep proof of posting
Make sure the Post Office give you proof of posting.
Helpline
If you are experiencing difficulty, please call the
BT On-Air Helpline on 0870 240 4682.
How many handsets can you have?
All items of telephone equipment have a Ringer
Equivalence Number (REN) which is used to calculate
the number of items that may be connected to any
one telephone line. The BT On-Air 2000 Classic (with
up to 6 handsets) has a total REN of 1. Any other
instrument provided by BT may be assumed to have
a REN of 1 unless stated otherwise.
Your BT On-Air 2000 Classic is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT On-Air 2000
Classic, or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12-month guarantee period:
If you experience a problem with your product you
should contact the Helpline on 0870 240 4682.
Calls are charged at national call rates. If the problem
is not remedied, you will be advised to return your
product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you call the Helpline
on 0870 240 4682 and ask for details of our
recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your problem
they will ask you to return the product. Pack the base
station and handset securely, preferably in the original
packaging. All parts must be returned, including line
cords, power supplies and original batteries. (Please
note that we can not take responsibility for goods
damaged in transit). Use the self adhesive Freepost
label to post your product.
If you have lost the label please call the Helpline for
instructions.
Technical information
Guarantee