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10 General information
Synergy 4000 – Edition 3 – 15.05.06 – 7372
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Guarantee
Your BT Synergy 4000 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT
Synergy 4000 or any component thereof, (other
than batteries), which is identified as faulty or
below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help Section in your BT Synergy 4100 or 4500
user guide or contact the Helpline on 0870
6058047 or email bt.helpdesk@suncorptech.com
for assistance. In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee period:
• If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
• We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 204
5029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the power supply unit and the original
batteries. (Please note that we cannot take
responsibility for goods damaged in transit.)
Please obtain and keep proof of posting from
the Post Office.