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If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on
page 78 or contact the BT Diverse Helpdesk for assistance
on
0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline is open from
9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.
In the unlikely event of a defect occurring, please follow the Helplines’ instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We suggest that you call
our recommended repair agents on
08702 405029.
Additional/Replacement Items
For a full range of replacement items, including additional handsets for either the
BT Diverse 6000 range or BT Freestyle 2000, 4000 or 7000 ranges, please call
0870 240 3962.
General information
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187