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If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Cannot send text
■ Check service centre number is correct including 1470P prefix.
Cannot receive text
■ Check service centre number is correct.
■ Ensure you have subscribed to a Caller Display service and that it is active. You can check
this by noting if your phone displays your caller's number when you receive an incoming call.
Handset is registered to the SMS service and text has previously been sent and
received but you are now only receiving incoming messages.
■ This may be due to your handset being de-registered at the text service centre. All you
need to do is type Register and send it to 00000. You will receive a confirmation message
back. This assumes that your Caller Display service is active and working on your line.
■ Messages sent to 00000 are not charged for.
Further help and advice for SMS queries on BT lines:
■ BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
■ BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
Help
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187