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BT Diverse Helpline – 08457 908 070
58
GENERAL INFORMATION
General information
Within the 12-month guarantee period:
If you experience difficulty using the
product, prior to returning it, please
read the Help section beginning on
page 56, or contact the BT Diverse
Helpline on 08457 908070 for
assistance.
In the unlikely event of a defect
occurring, please follow the Helpline's
instructions for replacement or repair.
Outside the 12-month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone network.
We recommend that you contact the
Helpline on 08457 908070 and ask for
details of our recommended repair
agents.
Guarantee
Your BT Diverse 5400 is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the BT Diverse 5400,
or any component thereof, (other than
batteries), which is identified as faulty
or below standard, or as a result of
inferior workmanship or materials.
Products over 28 days old from the
date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
BT Accessories and
replacement items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522,
or visit:
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