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BT Diverse Helpline – 08457 908 070
56
HELP
Help
Try these solutions to the most common problems.
Problem Possible cause Solution
Handset not registering. The charger is not powered.
Make sure that the power supply
There are no batteries in the
is plugged in at the charger and
handset.
switched on. Make sure that the
rechargeable batteries (included)
are fitted in the handset correctly.
Switch the handset off and then
back on again, place the handset
on to the base again and leave
for approx. 1 minute to try
registering again.
If this is still unsuccessful, then try a
manual registration (see page 13).
You have forgotten your base You have changed the PIN. Try entering the default PIN (0000).
station PIN number. If you have changed the PIN and
cannot remember the number you
will need to contact the BT Diverse
Helpline on 08457 908070.
No display. The handset is switched off. Hold down RED PHONE for
1 second.
The batteries may be flat. Charge or replace the batteries.
Nothing happens when you press Keyguard may be switched on. Hold down the
#
button for
any button. 1 or 2 seconds.
No connection between handset Are you out of range of the base Move closer to the base station.
and base station. station.
Handset is not registered. Register the handset.
Base station is not switched on. Check the mains power is connected
correctly.
Handset on the base does not Is another handset using the line Maximum charging power is only
charge. for a long time? possible when no calls are being made.
Is the handset placed on the base Make sure that the handset is placed
properly? on the base or in the charger correctly.
You will hear a confirmation tone.
Are the batteries in correctly? Check that you have put the batteries
in the right way, you will hear a
confirmation tone.
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