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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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• Is the handset registered correctly to the base, see page 46.
• Check that the power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press
• Another handset registered to your BT Inspire 1500 base may be on the line.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 8.
Answer machine not recording messages
• The memory may be full. Play and delete old messages, see page 38-39.
• Check whether you have a network based Voice mail service, i.e. BT Answer 1571/BT Call Minder,
activated on your telephone line. If you have either:
BT Answer 1571 this service answers after 7 rings and cannot be changed. Set the BT Inspire 1500
Answer delay (page 36 "Answer Settings") to answer after six rings this will ensure that the answer
machine receives the message.
BT Call Minder this service allows you to vary when the service answers the call, either 0, 4, 7 or
10 rings. Change the Voice Mail service to answer after 7 or 10 rings and then set the Inspire 1500
Answer delay (page 36 "Answer Settings") to answer at either 6 or 9 rings to ensure that the answer
machine receives the message.
Cannot access your messages from another phone
• Has Remote access been disabled? To enable Remote access, see page 39.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 30.
• The caller may have withheld their number.
• An exact name/number match was not found in your phonebook.
Check that you have stored the full STD dialling code.