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Troubleshooting
1. Why won’t my V12 go into pairing mode?
Follow the instructions in the V12 Manual. To enter pairing mode Press and hold the MFB
from the off position, until ‘pairing’ is displayed on screen. If you have already paired 3
different phones to the V12, it will remove the 1
st
paired phone to enable you to pair the new
phone. The V12 sometimes requires a few seconds to establish a connection. Please be
patient while devices search and connect to each other.
2. Why can’t I hear any sound from the Speaker?
The phone’s memory may have become corrupt and can be fixed by rebooting (turning the
phone off and on again) the phone. If this does not work, delete pairing information and pair
again. Check the volume levels of both your phone and the headset.
3. Why does my V12 sound noisy and distorted?
A low battery can also cause bad voice quality. Please charge the headset if it indicates a
low level of charge. Some people like to have their phone ring loudly, but this may cause
distortion when transferred to the V12 speaker. In your phone, set up a profile with lower
ringing volumes and keypad tones and activate when using with V12. (See your phones
user manual for instructions on setting up profiles, some phones can switch profiles
automatically). Adjust your phones volume level and that of the headset. You may have low
antenna strength from your phone network which may cause signal drop outs or disruption.
4. My V12 worked great but now it won’t connect. What can I do?
As newer phones are like mini-computers, they may become corrupt over time and you may
need to reset them every so often (at least once a week is good). Simply switch off your
phone remove the battery for a few seconds, replace and reboot. The V12 should now
connect. If not, delete the existing pairing and re-pair the devices.