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Embedded Voicemail User
Embedded Voicemail User Guide Page 6
IP Office 3.0 Issue 4a (27th January 2005)
Changing the Mailbox Access Code
You can set an access code for your mailbox. This access code will be requested whenever you access
the mailbox to collect messages. When set the access code must be between 4 and 15 digits in length.
Setting and changing a mailbox access code can be done by your system administrator. You can also do
it yourself through the mailbox as follows:
1. Dial *17 from your extension.
2. If your mailbox already has an access code set, you will be prompted to enter it. Enter you
access code.
3. Dial *04.
4. When asked for the access code enter your current access code and #. If you have no current
access code just press #.
5. Enter your new access code followed by #. Ensure that the code is at least four digits in length. If
you enter a short code you will be prompted to enter a longer code.
• To remove an exist access code and return the mailbox to not having an access code,
just press #.
• Do not set an obvious code, for example:
• Do not match your extension number.
• Do not use a sequence of digits, eg. 1234.
• Do not use the same repeated digit, eg. 1111.
6. Re-enter your new access code followed by #.The access code will now be changed.
7. The system will prompt you if the codes do not match or is not acceptable. It will also confirm the
change of access code if successful.
Changing Your Greeting Message
You can record a personalized greeting message by pressing 3 whilst in your mailbox.
The following options are available:
• Hear your greeting message: Press 1.
This option also allows you to hear the message you have just recorded so that you can then
decide to record it or save it.
• Change your greeting message: Press 2.
You will be asked to speak after the tone and then press 2 at the end of the message. The
system will see the 2 as the end of message and return to the menu, where you can press 1 to
hear the new message and then press 3 to make the recording active. If you do not wish to use
the recording you can record it or just hang up and the previous greeting will still be in use.
• Save your greeting message: Press 3.
If you hang up before pressing 3 the previous greeting will be used.
• Save your message for playing on a continuous loop: Press 4.
This option can be used to continually play the greeting. Callers will not be able to leave a
message.
• Hear Help Prompts: Press *4.
• Exit to Previous Menu: Press 8.