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Appendix
Troubleshooting
I am having difficulty hearing messages.
Press VOLUME to increase speaker volume on the telephone base.
Press VOLUME to increase the listening volume on a handset.
System does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the ANSWER ON light is lit
on the telephone base (page 35).
If toll saver is selected, the number of rings changes to two when there
are new messages waiting (page 37).
If the memory is full or the system is off, the system answers after 10
rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 66).
To determine how many rings activate your voicemail, please contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with answering
systems.
The answering system announces “Time and day not set.”
You need to set the date and time (page 30).
System does not respond to remote commands.
Make sure to enter your remote access code correctly (page 71).
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the phone line you are using. Press the dial
pad keys firmly.
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