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ENHANCED NIGHT SERVICE
Should personnel be alerted to incoming calls during nonbusiness hours and when
the attendant is off duty?
The MERLIN system offers several options for after-hours telephone operation. Y
OU
can select these features in any combination to meet the needs of your business.
Night Service with Group Assignment
Would you like the ability to specify groups of voice terminals with each attendant posi-
tion, and alert each of those voice terminals when a call comes in after regular business
hours?
To make call handling easier after business hours, you can assign all the voice ter-
minals associated with an attendant position to a Night Service with Group Ringing
group. Any call that comes in to the attendant position while Night Service is in ef-
fect rings immediately at each available voice terminal in the group that has access
to that particular line.
NIGHT SERVICE WITH GROUP RINGING
Night Service with Extra Alert
Do you have an area where a bell or flashing light is needed to alert personnel to in-
coming calls after regular business hours?
Attendants at one of the answering positions activate as many as three extra-alert
ringing devices when a call comes in on an outside line or pool of lines. When this
feature
IS activated, people other than the attendant are alerted to incoming calls.
People at other voice terminals can use Call Pickup to answer calls coming in to the
attendant voice terminal.
You can connect extra-alerting devices such as bells or flashing lights to your system
to provide Enhanced Night Service for your business when the person who usually
answers calls is not on duty. Three extra-alerting devices can be connected to the
optional Services Module in the control unit to alert people to incoming calls.
NIGHT SERVICE WITH EXTRA ALERT
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