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7
IN CASE OF DIFFICULTY
If you have difficulty operating this phone, try the
suggestions below. For Customer Service, visit our website
at www.telephones.att.com or call 1 800 222–3111.
Please retain your receipt as your proof of purchase.
If the phone doesn’t work at all, check these
items first:
• Make sure the AC adapter is plugged into an outlet not
controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the base unit and the modular jack.
• Make sure the base antenna is fully upright.
• If the handset does not beep when you press P,the
battery might need charging.
• Make sure the battery pack is installed correctly.
• If you have dial pulse (rotary) service on your phone
line, make sure the dial mode is set to dial pulse (see
INSTALLATION).
If the above suggestions don’t solve the problem, try
re-initializing the handset and base:
1 Disconnect the power to the base.
2 Remove the handset battery pack.
3 Wait a few minutes.
4 Connect the power to the base.
5 Insert the handset battery pack.
6 Put the handset in the base to re-initialize.
If you hear a two-beep signal when you try to use
the handset:
• You might be out of range. Move closer to the base and
try again.
• If moving closer to the base doesn’t help, try following the
directions above for re-initializing the handset and base.
• The handset battery charge may have become low. Try
charging the handset battery.
If the phone does not ring when you receive a call:
• Make sure the handset ringer is on.
• Make sure the telephone line cord is connected firmly
to the base and the telephone jack.
• Make sure the AC adapter is plugged firmly into an
outlet not controlled by a wall switch.
• You might be too far from the base; move closer.
• You might have too many extension phones on your
telephone line to allow all of them to ring. Try
unplugging some of them.
If you hear noise or interference when using the phone:
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press and release C to change to another of the
30 channels available. If noise is exceptionally loud,
move closer to the base before changing channels.
• Household appliances plugged into the same circuit as
the base can sometimes cause interference. Try moving
the appliance or the base to another outlet.
• The layout of your home or office might be limiting the
operating range. Try moving the base to another
location, preferably on an upper floor.
• If the buttons don’t work, try placing the handset in the
base for at least 15 seconds.
If you hear other calls while using your phone:
• Press C to change to another channel.
• Disconnect the base from the modular jack and plug in
a corded telephone. If you still hear other calls, the
problem is probably in your wiring or local service.
Call your local telephone service company.
If you lose a call after changing channels:
You were probably almost out of range. Move closer to the
base before changing channels. Before placing another call,
set the handset in the base for at least 15 seconds.
If you are unable to operate special telephone services
or other equipment requiring touch tone signals:
If you have dial pulse (rotary) service, follow the directions
under “Temporary Tone Dialing” in the TELEPHONE
OPERATION section of this manual.