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Troubleshooting
Problem Solution
A feature doesn’t
work as noted in
the book.
1) Reread the procedure and try again.
2) For many features you must lift the handset before you
can use the feature.
3) Check with your System Manager to be sure this feature
is administered on your voice terminal.
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
Problem Solution
There’s no dial
tone.
1) Check with your System Manager to be sure your voice
terminal is administered correctly.
2) Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
3) Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check if
it gets dial tone.
4) If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has dial
tone, your own voice terminal is faulty. See your System
Manager.
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