Filter
Top Products
If you have difficulty operating this phone, try the sugges-
tions below. For Customer Service, visit our website at
www.telephones.att.com or call 1 800 222–3111.
Please retain your receipt as your proof of purchase.
If the phone doesn’t work at all, check these items
first:
• Make sure the AC adapter is plugged into an outlet
not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly
into the base unit and the modular jack.
• Make sure the base antenna is fully upright.
• If the handset does not beep when you press P,
the battery might need charging.
• Make sure the battery pack is installed correctly.
If the above suggestions don’t solve the problem,
try re-initializing the handset and base:
1 Disconnect the power to the base.
2 Remove the handset battery pack.
3 Wait a few minutes.
4 Connect the power to the base.
5 Insert the handset battery pack.
6 Put the handset in the base to re-initialize.
If you hear a two-beep signal when you try to
use the handset:
• You might be out of range. Move closer to the
base and try again.
• If moving closer to the base doesn’t help,try
following the directions above for re-initializing
the handset and base.
If the phone does not ring when you receive a call:
• Make sure the handset ringer is on.
• Make sure the telephone line cord is connected
firmly to the base and the telephone jack.
• Make sure the AC adapter is plugged firmly into
an outlet not controlled by a wall switch.
• You might be too far from the base; move closer.
• You might have too many extension phones on
your telephone line to allow all of them to ring.
Try unplugging some of them.
If you hear noise or interference when using the phone:
• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press and release C to change to another of the
30 channels available. If noise is exceptionally loud,
move closer to the base before changing channels.
• Household appliances plugged into the same circuit
as the base can sometimes cause interference. Try
moving the appliance or the base to another outlet.
• The layout of your home or office might be limiting
the operating range. Try moving the base to another
location, preferably on an upper floor.
• If the buttons don’t work, try placing the handset in
the base for at least 15 seconds.
If you hear other calls while using your phone:
• Press C to change to another channel.
• Disconnect the base from the modular jack and plug
in a corded telephone. If you still hear other calls,the
problem is probably in your wiring or local service.
Call your local telephone service company.
If you lose a call after changing channels:
You were probably almost out of range. Move closer
to the base before changing channels. Before placing
another call, set the handset in the base for at least 15
seconds.
If you need to change your Personal Identification
Number (PIN) or Account Number:
Instructions for changing your PIN or Account Number
are available by calling Net2Phone Customer Service at
1 877 N2Phone (1 877 627-4663).
IN CASE OF DIFFICULTY
8