Filter
Top Products
If you have difficulty operating this
telephone answering system, try the
suggestions below. For Customer Service,
visit our website at www.telephones.att.com
or call 1 800 222–3111. Please retain
your receipt as your proof of purchase.
No Dial Tone
Make sure all plugs are connected
properly. Check the line cord connections
at the modular jack and at the telephone.
Also check the coiled handset cord
connection at both ends.
Call Cannot Be Dialed or Is Dialed Slowly
• This product comes set for touch tone
(TT) dialing. Make sure you choose
the correct dialing mode (TT/DP);
touch tone dialing will not work if you
have dial pulse (DP) service.
• If you just used Temporary Tone, leave
the handset on the base for a few
seconds before making another call.
Telephone Does Not Ring
• Make sure the RINGER switch is set
to the middle or top setting (the lowest
setting turns it off).
• If there are several other telephones
on the same line, try disconnecting
some of the other telephones. Having
too many telephones connected can
also create problems such as low
ringer volume,or impaired sound
quality during calls.
Message Window Is Blank
• Make sure the power cord is securely
connected to both the answering
system (and threaded through the
strain relief tab) and an electrical
outlet not controlled by a wall switch.
• Press O to make sure the system
is on.
Messages Are Incomplete
• The system can accept messages up to
three minutes long. If a caller leaves a
very long message,part of it might be
lost when the system disconnects the
call after three minutes.
• If the caller pauses for more than
seven seconds,the system stops
recording and disconnects the call.
• If the system’s memory fills up during
a message,the system stops recording
and disconnects the call.
System Does Not Answer After Correct
Number of Rings
• If the Toll Saver feature is on, the
number of rings changes from four to
two when you have new messages
waiting.
• In some cases,the system might be
affected by the ringing system used by
the local telephone company.
• If the system’s memory is full or the
system is off, the system answers after
10 rings.
System Will Not Record Messages
When memory is full and the Message
Window displays F,saved messages must
be deleted before new messages can be
recorded.
System Does Not Respond To
Remote Commands
• Make sure you are calling from a
touch tone phone. When you dial a
number, you should hear tones. If you
hear clicks instead,the phone is not a
touch tone telephone.
• The answering system may not detect
the Remote Access Code while your
announcement is playing. Try waiting
until the announcement is over before
entering the code.
• There may be noise or interference on
the phone line you are using. Press
dial buttons firmly.
• Make sure you are entering your
Remote Access Code correctly.
• You might be calling from a phone
that sends tones too short for your
answering system to detect.
IN CASE OF DIFFICULTY
4