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Troubleshooting Chart
SOLUTION
Reset the unit by unplugging the
AC adapter and removing the
batteries for 10 – 20 seconds
before re-installing them and
plugging the AC adapter back in.
Make sure the unit is plugged in
and turned ON. Reset the unit as
indicated above.
Place the TTY close to the Easy
Recall to ensure receipt of the TTY
signals.
Make sure the TTY is ON and
in acoustic coupler mode, not direct
connect mode.
The Dialogue Q90 cellphone connector
allows the Q90 to receive text
messages from the Easy Recall. Ensure
Q90 is online, but not connected to
the phone line.
PROBLEM
Easy Recall unit isn’t responding
to ANY button commands.
Easy Recall unit not functioning.
Easy Recall not receiving TTY
messages.
The chart below will help you solve most problems that may arise during
operation of your Easy Recall. Should the difficulty continue, contact Ameriphone
or your authorized dealer for assistance.
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