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Alcatel-Lucent
OmniPCX
Enterprise
Genesys
Suite
THE WINNING COMBINATION
Converged Technical Support
P
redictable deployments avoid
the hassle of cross-compatibility issues
R&D Synergy
Superior level of integration
"The Alcatel-Lucent stamp"
Alcatel-Lucent Professional Services
G
enesys certified engineering team -
"out-of-the-box" customization...
Collaboration
CCteamer, presence based routing
Video Contact Center
Partnership with leading video providers
Applications IP phones
Advanced agent workplaces
ONE-STOP VENDOR
EXTENDED INTERACTIONS
Alcatel-Lucent OmniGenesys Contact Center:
a proven solution, a predictable outcome.
Alcatel-Lucent OmniGenesys Contact Center
This breakthrough contact center solution is the intelligent
combination of the Genesys Suite and the
Alcatel-Lucent OmniPCX Enterprise, linked together
with a unique component, the RSI
(Routing Service Intelligence).
The Alcatel-Lucent OmniGenesys Contact Center bundle provides
both a
“One-stop Vendor” solution and unmatched benefits
in terms of integration, architecture and administration.
Savings are considerable on acquisition and integration costs.
The Alcatel-Lucent OmniGenesys Contact Center is the winning
combination that will optimize your performance.
the winning alliance
a one stop vendor combination that delivers the best of full integration
More than 500 major companies have chosen
the Alcatel-Lucent OmniGenesys Contact Center in the past 2 years
To support your competitive
transformation, Alcatel-Lucent
and Genesys provide
you with a new generation
of customer service.