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P2000W V2 Troubleshooting Guide
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Firmware version of your device.
• Brief description of the problem and the steps you took to solve it.
• Call server type and vendor.
• Packet trace log as instructed on the troubleshooting in this guide.
Table of Contents
Introduction.........................................................................................................................................Page 4
Frequently asked question..................................................................................................................Page 4
VoIP troubleshooting ..........................................................................................................................Page 9
The VoIP Challenge.............................................................................................................................Page 14
Table of Contents iii