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P2000W V2 Troubleshooting Guide
9. The support tells me, I may have an interoperability issue with my ITSP call
server. Packet trace is requested by support to analyze the problem. How should I setup
e environment and how do I trace the packet?
to perform
B
ereal" to make the packet capture. Ethereal is
a freeware and can be downloaded from
www.ethereal.com
th
In such as you will need to setup your environment similar as scenario A & B
packet trace. Make a failed trace and make a successful trace by setting up scenario A &
and send it to support for problem analysis.
To perform packet trace the equipment required is as follow
1. PC installed with packet sniffer such "Eth
to perform the packet
scenario below to capture a working and a none-working trace with Ethereal
and send it to support.
capturing.
2. Hub and Ethernet cable.
3. Follow the
cable.
Scenario A
1. Connect the hub between the P2000W V2 and the front end NAT router with Ethernet
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