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30
Troubleshooting
Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
charge
• Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
base should be on.
• Remove the battery from the handset and install it in the spare battery compartment on the side
of the telephone base and let it charge for 16 hours. Then re-install the charged battery into the
handset.
• If the cordless handset is in the telephone base but the CHARGE light is not on, refer to The
charge light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Batteries section on page
28 of this user’s manual.
• The telephone might be malfunctioning. Please refer to the Warranty section on pages 38 to
39 of this user’s manual for further instruction.
The CHARGE light
is off
• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute
for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the Warranty section on pages 38 to
39 of this user’s manual for further instruction.