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In Case Of Difficulty
Additional Information
If you have difficulty operating your phone, the suggestions below should solve the
problem. If you still have difficulty after trying these suggestions, call VTech
Communications at 1-800-595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1-800-267-7377.
The phone doesn't work at all
• Make sure the Power Cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the Base Unit and the
telephone wall jack.
• Make sure the batteries are properly charged. If you get a ‘LOW BATTERY’ message
or indication, the battery cells need charging.
No dial tone
• First try all the suggestions above.
• If you still don't hear a dial tone, disconnect the Base Unit from the telephone jack
and connect a different phone. If there is no dial tone on that phone either, the problem
is in your wiring or local service. Contact your local telephone company.
You get noise, static, or a weak signal even when you're near the Base
Unit
• Household appliances plugged into the same circuit as the Base Unit can sometimes
cause interference. Try moving the appliance or the Base Unit to another outlet.
You get noise, static, or a weak signal when you’re away from the Base
Unit
• You may be out of range. Either move closer to the Base, or relocate the Base
Unit.
• The layout of your home may be limiting the range. Try moving the Base Unit to
another position.
The Handset does not ring when you receive a call
• Make sure you have the ringer activated. Refer to the section(s) on Sounds& Alerts
- Ringer Control in this User’s Manual.
• Make sure the telephone line cord is plugged firmly into the Base Unit and the
telephone jack. Make sure the power cord is plugged in.
• You may be too far from the Base Unit.
• You may have too many extension phones on your telephone line to allow all of
them to ring. Try unplugging some of the other phones.
Your Handset vibrates or shakes when a call comes in
• It is likely that your Vibrating Handset Ringer option has been set to ON. If you’d like to
turn it off, see the section on Sounds & Alerts - Ringer Control in this User’s
manual.