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Appendix
79
Troubleshooting
If you have difculty with your telephone, please try the suggestions below. For customer
service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada,
go to www.vtechcanada.com or call 1 (800) 267-7377.
I cannot add my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your DS6751. Check the Bluetooth
compatibility list at www.vtechcanada.com.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s manual of
your cell phone for more information.
Remove VTech DS6751 from your cell phone’s handsfree device history list (see the user’s
manual of your cell phone for more information).
Carefully follow the pairing instructions on page 18 and make sure that your cell phone is not
connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately
15 seconds, then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual
of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Make sure that your cell phone is connected and active on the cell devices list.
For some cell phones, you must authorize VTech DS6751 device in your cell phone’s
Bluetooth feature. See the user’s manual of your cell phone for more information.
Manually connect your cell phone to VTech DS6751. Refer to the user’s manual of your cell
phone for more information.
I cannot nd VTech DS6751 on my cell phone.
Make sure that the telephone base is in discoverable mode. Carefully follow the setup
instructions on page 18.
Make sure that you manually set your cell phone to search for devices.
Remove VTech DS6751 from your cell phone’s handsfree device history list (see the user’s
manual of your cell phone).
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately
15 seconds, then plug it back in. Repeat the above suggestions.
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