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Appendix
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset and the
telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset may be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL lter between the telephone line cord and
the telephone wall jack. The lter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL lters.
Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible from
these types of electronic devices.
If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn’t solve the problem, relocate
your telephone or modem farther apart from each other, or use a different surge protector.
The location of your telephone base can impact the performance of your cordless phone.
For better reception, install the telephone base in a centralized location within your home or
ofce, away from walls or other obstructions. In many environments, elevating the telephone
base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
If calls are still not clear, the problem is probably in the wiring or local telephone service.
Contact your telephone service provider (charges may apply).
If other telephones in your home are having the same problem, the problem is in the wiring or
local telephone service. Contact your telephone service provider (charges may apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different telephone.
If you still hear other calls, the problem is probably in the wiring or local telephone service.
Contact your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.
Both your and the caller’s telephone service providers must use equipment compatible with
the caller ID service.
The caller ID information shows after the rst or second ring.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL lter between the telephone line cord and
the telephone wall jack. The lter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL lters.
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Troubleshooting