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36
Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
Make sure the handset is placed in the telephone base or charger correctly. The handset
CHARGE light on the handset should be on.
Remove the battery from the handset and then re-install it in the handset. Put the handset
back in the telephone base or charger and charge for 16 hours.
If the handset is in the telephone base or charger but the handset CHARGE light is not on,
see The CHARGE light is off in this section.
It may be necessary to purchase a new battery. Please see the Battery section of this user’s
manual (page 33).
The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
(page 45) for further instruction.
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The CHARGE light is
off.
Clean the charging contacts on the handset(s) and telephone base each month using a pencil
eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
The telephone might be malfunctioning. Please see the Warranty section of this user’s manual
(page 45) for further instruction.
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Troubleshooting