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Additional Information
If you have difficulties in operating your phone, the suggestions below should
solve the problem. If you still have difficulties after trying these suggestions, call
VTech Communications at 1-800-595-9511. In Canada, call VTech Telecom-
munications Canada Ltd. at 1-800-267-7377.
The phone doesn’t work at all
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the base unit and
the telephone wall jack.
• Make sure the battery is properly charged. If you get a BATTERY LOW
message or indication, the battery needs charging.
No dial tone
• First check all the suggestions above.
• If you still don’t hear a dial tone, disconnect the base unit from the telephone
jack and connect a different phone. If there is no dial tone on that phone either,
the problem is in your wiring or local service. Contact your local telephone
company.
You get noise, static, or a weak signal even when you’re near the base
unit
• Household appliances plugged into the same circuit as the base unit can
sometimes cause interference. Try to move the appliance or the base unit
to another outlet.
You get noise, static, or a weak signal when you are away from the
base unit
• You may be out of range. Either move closer to the base, or relocate the base
unit.
• The layout of your home may be limiting the range. Try to move the base
unit to another position.
The handset does not ring when you receive a call
• Make sure you have the ringers activated. Refer to the section(s) on
Handset Ringer Style/ Battery Save in this user’s manual.
• Make sure the telephone cord is plugged firmly into the base unit and the
telephone jack. Make sure the power cord is plugged in.
• You may be too far from the base unit.
• You may have too many extension phones on your telephone line to allow all
of them to ring. Try to unplug some of the other phones.
You hear other calls while using your phone
• Disconnect your base unit from the telephone jack, and plug in a regular
telephone. If you still hear other calls, the problem is probably in your wiring
or local service. Call your local telephone company.
In Case of Difficulty
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