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Troubleshooting
Problem Suggestion
I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to nd
the base and produce a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse
or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio or other appliance may cause
the phone to not dial out properly. If you cannot eliminate the background noise, rst try muting
the handset before dialing, or dialing from another room in your home with less background
noise.
UNABLE TO CALL,
TRY AGAIN displays
on my handset.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to
The charge light
is off (see page 37) in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The batteries will not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the
Batteries (see page 32) section
of this user’s manual.
• Your phone might be malfunctioning. Please refer to the
Warranty section of this user’s manual
for further instruction.