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Overview of Your CustoPAK System
Your CustoPAK system is a central office-based service, meaning all equipment
required to operate the system is in the Verizon central office. That also means
you have purchased a reliable, worry-free telephone system, as our central
offices are monitored 24 hours a day, 365 days a year.
Your CustoPAK system can grow as your business grows. It has the capacity
to handle up to 30 telephone lines, and offers a flexible package of features
designed specifically with the small business customer in mind. You can
select which features you want for each of your CustoPAK lines based on your
business and communications needs. You may add or change features at any
time by contacting your Verizon representative (additional charges may apply).
CustoPAK can be customized to perform as a complete telephone system
working on standard single-line telephones or as feature-rich access lines
enhancing your existing telephone system. When used with existing telephone
systems, features like Call Transfer, Three-Way Calling and Consultation Hold
give you the functionality of a built-in second line. When using these features,
other lines remain free for incoming or outgoing calls. And, Call Forwarding
and Call Transfer allow you to easily transfer your calls to another location
outside your system without additional equipment.
Most of the features are activated by the use of codes. You’ll find all of the
information required to activate the CustoPAK features listed in the Features
section of this guide.
Your CustoPAK system comes with a 30-day satisfaction guarantee (except
California). We are confident that this system is the right solution for your
business needs. However, with this guarantee you are entitled to a full credit
of the CustoPAK charges and a change back to your previous Verizon service
if you are not satisfied and notify us within 30 calendar days.
Repair
The Repair Center handles service problems and out-of-service conditions on
your telephone lines and/or features, and the wiring to your location. It does
not handle and cannot fix your telephone equipment.
For problems with the wiring inside your business, you may repair it yourself,
hire a contractor or an electrician, or call Verizon. Verizon does this type of
repair for a fee based on the amount of time and the cost of the materials
required to correct the problem. For information on these services, contact
your Verizon representative.
The Verizon repair number is 1-800-483-2000. The Repair Center is open
24 hours a day, including holidays.
Help Desk
The CentraNet/Voice Mail Help Desk was established to answer your questions
about the operation of your CentraNet CustoPAK and Voice Mail services. Our
Help Desk will explain how the services and features operate, e.g., How do
I transfer a call? How do I reset my Passcode?
If you have questions about your CentraNet CustoPAK service, please call the
Help Desk at 1-800-483-2000.
The Help Desk is available Monday-Friday between the hours of 5 a.m.-7 p.m.
and Saturday between the hours of 7 a.m.- 4 p.m. Pacific Time. The Help Desk
is closed on Sunday.
IMPORTANT INFORMATION: Verizon is in the process of updating all our
central office switches to provide access to Per Call Blocking. This feature
allows you to prevent the appearance of your phone number on Caller ID
display units on a per call basis.
Press before placing an outgoing call to activate this feature.
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