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Symptom
The Caller ID/CIDCW
does not display.
The answering system
does not work.
Messages are
incomplete.
After a power failure,
the outgoing message
is deleted.
No sounds on the base
unit speaker during call
monitoring or message
playback.
Cannot access remote
call-in features from
another touch-tone
phone.
Suggestion
• The handset was picked up before
the second ring.
• The call was placed through a switch
board.
• Call your local telephone company
to verify your Caller ID service is
current.
• Make sure that the CIDCW option is
set to ON.
• Make sure the base unit is plugged
in.
• Make sure that the answering system
is turned on.
• Make sure that the message record
time is not set to
ANN (See page
39).
• The incoming messages may be too
long. Remind callers to leave a
brief message.
• The memory may be full. Delete
some or all of the saved messages.
• Record your greeting again.
The preset messages should remain.
• Adjust the speaker volume on the
base unit.
• Make sure you are using the correct
PIN number.
• Make sure that the touch-tone phone
you're using can transmit the tone
for at least two seconds. If it
cannnot, you may have to use
another phone to access your
message.