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Troubleshooting
When you have this
problem...
Try...
I can’t get two handsets to
talk to an outside caller.
Checking to see that there are not two handsets already using the conference
feature (see page 38).
Making sure another handset is not in Privacy Mode (see page 40).
Making sure both handsets are registered to and currently connected to the same
base (see pages 14 and 15).
•
•
•
The answering system does
not work.
Checking the AC adapter connection (see page 7).
Checking to see if the answering system is turned on (see page 47).
•
•
The answering system does
not record any messages.
The memory may be full. Delete some or all of the saved messages (see page
49).
Checking to see that the message record time is not set to announce only (see
page 45)
.
•
•
The answering system
doesn’t say what time
messages were recorded.
Checking to see if you have set the time (see page 23).•
Messages are incomplete.
The incoming messages may be too long. Ask callers to leave a brief message.
The memory may be full. Delete some or all of the saved messages (see page 49).
•
•
I can’t hear base or handset
speaker during call screening
or message playback.
Adjusting the speaker volume on the base or handset (see pages 36 and 37).
Checking to see if the call screen feature is set to on (see page 46).
•
•
I can’t access answering
system from a remote
phone.
Checking to see if you are using the correct PIN number (see page 50).
Checking to see if the touch-tone phone you’re using can transmit the tone for at
least two seconds. If it cannot, try using a different touch-tone phone.
•
•
DECT 2035+1 OM.indb 58DECT 2035+1 OM.indb 58 15/7/08 12:00:44 PM15/7/08 12:00:44 PM