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49
Troubleshooting
When you have this
problem...
Try...
A handset says Unavailable.
Moving the handset closer to the base.
Seeing if another handset has Privacy Mode turned on (see page 40).
Making sure the base is plugged in (see page 8).
•
•
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The phone keeps ringing
when I answer on an
extension.
You may have to change the line mode. Contact customer service for more
information (see page 53).
•
No handsets will display any
Caller ID information.
Checking to see if the call was placed through a switchboard.
Asking your telephone company to verify your Caller ID service is current. There
may be a problem with your Caller ID service.
Letting incoming calls ring at least twice before answering.
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Caller ID displays briey and
then clears.
You may have to change the line mode. Contact customer service for more
information (see page 53).
•
I can’t register a handset at
the base.
Seeing if you already have 6 handsets registered to this base.
Seeing if you already registered this handset to 4 bases.
Resetting the handset (see page 51).
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A handset doesn’t
communicate with other
handsets.
Making sure all handsets are registered to and currently connected to the same
base (see pages 14 and 15).
Resetting the problem handsets (see page 51).
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•
I can’t transfer calls.
Making sure all handsets are registered to and currently connected to the same
base (see pages 14 and 15).
Resetting the problem handsets (see page 51).
•
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DECT 2015+1 OM.indb 49 7/7/08 12:31:10 PM