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3. The system announces the time, the number of messages in memory, and a help
prompt. It beeps to let you know it's waiting for a command.
4. When you hear beeping, enter a 2-digit command from the chart.
# If you don't press
any keys for 15
seconds, the
system hangs up
and returns to
standby.
IMPORTANT INFORMATION
Solving Problems
If you have any trouble with your phone, check this section first. If you need help,
call our Customer Care Line listed on the front cover.
General problems Possible solutions
No handsets can make or
receive calls.
x Check the telephone cord connection.
x Disconnect the base AC adapter for a few minutes;
then reconnect it.
A handset can’t make or
receive calls.
x Move the handset closer to the base.
A handset can make calls,
but it won’t ring.
x Make sure the ringer is turned on.
x Make sure Silent Mode is turned off (see p. 15).
A handset is not working.
x Charge the battery for 15-20 hours.
x Check the battery connection.
The phone keeps ringing
when I answer on an
extension.
x You may have to change the line mode. Contact
Customer Service for instructions.
Audio issues Possible solutions
Callers sound
weak or soft.
x Move the handset closer to the base.
x Keep the handset’s battery fully charged.
x Increase the earpiece volume.
There’s a lot of
noise or static on
the line
x Check for interference from appliances (microwave ovens, TVs,
etc.) or wireless devices (baby monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x If you use a telecoil hearing aid, turn on T-coil mode (see p. 8).
x If you have any service that uses the phone line, add a DSL or
telephone line filter (see page 25).
Caller ID problems Possible solutions
No handsets display Caller
ID information.
x Let calls ring twice before answering.
x Make sure your Caller ID service is active.
01 Repeat message 05 Stop playback
02 Play message 06 Turn the system on
03 Skip message 09 Turn the system off
04 Delete message 10 Hear help prompts