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Troubleshooting
QUICK REFERENCE CHART
If your phone is not performing to your expectations, please try these
simple steps. If you are still unable to resolve the problem, contact your
place of purchase or call customer service at (800)297-1023.
PROBLEM SUGGESTION
The charge light won’t come
on when the handset is
placed in the base.
• Make sure the AC adapter is
plugged into the base and
wall outlet.
• Make sure the handset is properly
seated in base.
• Make sure the charging contacts on
the handset and base are clean.
The audio sounds weak
and/or scratchy.
• Make sure that the base antenna is
in a vertical position.
• Press
chan
to help eliminate
background noise.
• Move the handset and/or base to a
different location away from metal
objects or appliances and
try again.
Can’t make or receive calls.
• Check both ends of the base
telephone line cord.
• Make sure the AC adapter is
plugged into the base and
wall outlet.
• Disconnect the AC adapter for a few
minutes, then reconnect it.
• Reset security code (see page 13).
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YOUR NEW PHONE
TROUBLESHOOTING
H:...evised for reprint EXI 7960.vp
Wed Aug 18 12:37:59 1999
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