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TIPS & HINTS
1. As you answer an incoming call, there will be an initial delay of at
least 15 seconds between the time you answer and the time that the
captions start. This is because it takes time to connect to the Captioning
Service, which provides captions throughout the call. If you can hear
the caller clearly, simply answer as you would normally with any
other call. Or, you may want to ask the caller to hold for a moment
until the CA# appears, indicating a captionist is online.
2. Be sure that the second CapTel line is not in use when you place or
answer a call. If, for example, you share the second line with a fax
machine or with other family members/coworkers, make sure that
the line is free before using the CapTel. Otherwise, your CapTel
phone will not be able to establish captions via the second phone line.
3.
Be sure that if you have call-waiting on line 2, you have programmed
a call-waiting block prefix in the CapTel menu. Otherwise, incoming
calls to line 2 may interrupt the captions. The programmed call-waiting
block will be applied to line 2, which connects with the Captioning
Service. Please refer to the CapTel user manual for instructions on
blocking call-waiting.
In 2-line mode, you can still use the call-waiting feature on line 1
(the line that carries your conversation) even when you have
programmed a call-waiting block in the CapTel menu.
4. If you are not receiving captions:
• Check that both telephone lines are installed correctly, working,
and available for use. The primary line must be in the jack marked
with the wall-jack icon (Line 1) on the bottom of the CapTel
phone (see Setting Up the CapTel for 2-Line Use on page 5).
• If in an office setting, check that the dialing prefix is correct.
• If in an office setting, make sure line 2 properly supports
800 numbers.
5. If someone calls you but your phone doesn’t ring, check to make
sure the primary line they are calling is plugged into the jack with
the wall-jack icon (Line 1) on the bottom of the CapTel phone
(see Setting Up the CapTel for 2-Line Use on page 5).
For more Tips & Hints about calling, please refer to the CapTel
user manual.