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Technical Support Hours
7:00AM ~ 6:00PM, Monday through Friday
Pacific Standard Time (except holidays)
Contact Technical Support
Telephone: +1-310-626-6252
Fax: +1-310-626-6267
Website: www.TRENDNET.com
E-mail: support@trendware.com
Troubleshooting
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I have inserted 2 AAA batteries in the TEW-T1, but nothing comes on when I press any of the
buttons. What do I do?
Be sure that you have inserted the batteries properly (See 3. Hardware Installation). If
you have inserted the batteries properly, remove the batteries and insert new batteries.
Can rechargeable AAA batteries be used for Wi-Fi detector?
No. The Wi-Fi detector can only be used by non-rechargeable batteries. The output voltage of
rechargeable batteries are too low for the Wi-Fi detector.
I turn on the TEW-T1, but I cannot detect a Wi-Fi signal. What should I do?
Make sure that you are not blocking the antenna of the Wi-Fi tester (See 4. Using TEW-T1),
and continue to scan the area, pointing the back of the TEW-T1 in any direction.
What do I do if my signal source alternates between signal types such as Wi-Fi and
Microwave?
There is a nearby device that is causing interference. Continue to move in the direction of the
detected source until you get better signal strength.
If I place the TEW-T1 in my pocket with my keys or any metal object, will the TEW-T1 function
properly?
No, it will not function properly. Any metal objects confuse the antenna.
What does it mean when the signal source changes continuously on the TEW-T1?
It means that the TEW-T1 cannot identify the signal source. The signal may be too weak or it
might be caused by unwanted interference.
Why won't my notebook detect an access point after the TEW-T1 found a strong, Wi-Fi signal?
2.4 Ghz devices such as baby monitors, garage door openers, Blue tooth devices and
others can display a false positive for Wi-Fi signals. Move to a different location and begin
scanning for other Wi-Fi networks.
If you have any questions regarding the TEW-T1 Wi-Fi Detector, please contact Trendware Technical
Support Department.
Certifications
This equipment has been tested and found to comply with CE Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received.
Including interference that may cause undesired operation.