Filter
Top Products
14
US
Should you encounter a problem
with your system, find your
problem in the troubleshooting
checklist below and take the
indicated corrective action. If the
problem persists, contact your
Sony dealer.
Note that if service personnel
changes some parts during repair,
these parts may be retained.
When bringing the system in for
repairs, be sure to bring in the
entire system.
This product is a system product,
and the entire system is needed to
determine the location requiring
repair.
All indicators flash.
• The system is in protect mode.
• Disconnect and reconnect the AC
cord of the unit, then turn the unit
on again.
If all indicators still flash, consult
your nearest Sony dealer.
There is no sound.
• Update your iPod* to use the latest
software before you use it.
• Check the connections.
• Press VOLUME + on the main
unit. If the volume is still low even
after the system’s volume is turned
up to the maximum level, adjust the
volume of the connected portable
audio player (when using AUDIO
IN).
• Remove the protect case of the
iPod*, and make sure the iPod* is
securely connected.
• Make sure the iPod* is playing
music.
• Check that the correct function is
selected.
The remote does not function.
• Remove any obstacles between the
unit and the remote commander.
• Point the remote at the main unit’s
sensor.
• Replace the battery.
• Locate the system away from
fluorescent lights.
• Connect the iPod* to the connector
securely.
• Update your iPod* to use the latest
software before you use it.
There is a severe hum or noise.
• Move the system away from the
source of noise.
• Connect the system to a different
mains.
The sound is distorted.
• Press VOLUME – on the main unit
to reduce the volume.
• Set the “EQ”setting of the iPod* to
“Off”or “Flat”.
Troubleshooting