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Troubleshooting
Troubleshooting
This chapter describes how to solve common problems you may encounter when using
your CLIÉ handheld.
Before encountering problems
Making a backup is recommended
We recommend that you back up your data in case of any unexpected trouble.
Backing up your data will ensure that it can be restored on your CLIÉ handheld
even if you have to perform a hard reset.
Making a backup using Memory Stick Backup
You can back up data to “Memory Stick” media using Memory Stick
Backup. This is the most useful way to make a backup.
b “Memory Stick” media (sold separately) is required.
For details, refer to “Backing up your Sony CLIÉ
TM
handheld data: Backing up data
to “Memory Stick” media using Memory Stick Backup” in “Handbook.”
Making a backup using the HotSync
®
operation
Data on your CLIÉ handheld is backed up to your computer every time you
perform the HotSync
®
operation. You can restore the data to your CLIÉ
handheld by performing the HotSync
®
operation again, even if you lose your
data after performing a hard reset.
However you cannot make a backup of the following applications or data when
the HotSync
®
operation is performed.
• Applications or data installed from “Memory Stick” media or beamed.
• Some applications and driver files added later, or some data on applications.
For details on applications that cannot be backed up, refer to manuals of each
application.
b For details about the HotSync
®
operation, refer to “Exchanging and updating data
using the HotSync
®
operation” in “Handbook.”