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Sony Personal Entertainment Organizer PEG-TJ37/TJ37 3-088-727-12 (1)
Troubleshooting
Frequently Asked Questions
If the solutions mentioned in this section do not solve your problem, refer to
“Troubleshooting Q&A” (PDF format).
My CLIÉ handheld does not work properly (page 51)
• I cannot turn on my CLIÉ handheld (page 51)
• The screen is not displayed even though the POWER LED is on (page 51)
• My CLIÉ handheld does not respond (page 51)
• My CLIÉ handheld keeps turning itself off (page 51)
• My CLIÉ handheld does not produce any sounds (page 52)
• The backlight does not turn on when I adjust the brightness level (page 52)
• The LCD display cannot be viewed properly (page 52)
• Applications do not operate properly after a soft reset is performed
(page 53)
• I cannot use the Jog Dial™ navigator (page 53)
Error messages (page 53)
• An error message appears repeatedly (page 53)
• The message “Invalid process” appears when an application is started
(page 53)
I cannot enter text properly (page 53)
• My CLIÉ handheld does not recognize handwritten characters (when using
Graffiti
®
2) (page 53)
• My CLIÉ handheld does not recognize handwritten characters (when using
Decuma Input (for PEG-TJ37 only)) (page 54)
The HotSync
®
problems (page 54)
• I cannot perform the local HotSync
®
operation (page 54)
• I cannot start the HotSync
®
operation by tapping (HotSync) on the
HotSync screen (page 55)
• I cannot cancel the HotSync
®
operation midway (page 55)
• It takes a long time to complete the HotSync
®
operation (page 55)
• Data cannot be synchronized with some applications when the HotSync
®
operation is performed (page 56)
• I cannot back up some data using the HotSync
®
operation (page 56)
• Palm™ Desktop for CLIÉ does not start or cannot be selected from the
menu (page 56)
Continued on next page
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01US01COV.book Page 49 Monday, December 15, 2003 2:35 PM