Filter
Top Products
GLOSSARY
70
BusinessPhone 250 / BusinessPhone 50
Portable DT310 / DT360 / DT368
GLOSSARY
ABBREVIATED NUMBER
DIALLING Initiating a call to a pre-programmed number by dialling a code or pressing a key.
Short numbers can be: 1. Common, which means that all extensions can use them.
2. Individual, which means that they are programmed and used by each extension separately
(10 numbers). See section ”Abbreviated numbers”.
ACCOUNT NUMBER To place costs for external calls on a selected account number (up to 15 digits).
See section ”Other useful facilities”.
AUTOMATED ATTENDANT A facility which sends voice instructions to internal and external callers, providing all
options which can be chosen. Voice instructions lead the caller to the desired
destination. See section ”Other useful facilities”.
CALL-BACK An indication to a busy extension, to inform the person that you want to speak to
him/her. See sections ”Internal messages” and ”Outgoing calls”.
CAMP ON To place (queue) a call to a busy extension. See section ”Outgoing calls”.
DIAL-BY-NAME Initiation of a call by operating a single key. Internal numbers (or common abbreviated
numbers) can be stored on each extension. See section ”Abbreviated numbers”.
DIRECTORY NUMBER Numbers with 1-8 digits which are assigned to extensions or external lines or as
common abbreviated numbers.
DIRECT INWARD
SYSTEM ACCESS (DISA) If you are working externally, the DISA function enables you to make external calls
(long distance) via the company PBX. You only pay for the call to your company.
See section ”Other useful facilities”.
DIVERSION Incoming calls to an extension are diverted to another directory number
(extension, common abbreviated number or the operator). There are three possibilities:
1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply,
which means that a call is forwarded if it is not answered within a certain time. 3. On
busy, which means that a call is forwarded if the extension is busy.
See section ”Call forwarding”.
DIVERSION BYPASS This is useful for letting urgent calls through to an extension where diversion is active.
See section ”Call forwarding”.
EXTENSION All telephones connected to the PBX have a unique internal number (upto 8 digits).
If your telephone is equipped with a display, you can see your number.
INFORMATION Internal callers are informed about absence and time of return.
External callers are diverted to the operator, where the same information is available.
Information can be of two kinds: 1. Pre-programmed text information. 2. Voice
information.
INTRUSION To intrude on an ongoing call when a requested extension is busy.
See section ”Outgoing calls”.
IP CALL Internal call sent via an internal data network (LAN or WAN).
ISDN Integrated Services Digital Network. Provides your system with supplementary services
from the public net.
LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call
(not necessarily the shortest distance). See section ”Least cost routing”.