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RTW-1000 Operational Manual
CUSTOMER SERVICE
FAULTS AND POSSIBLE CAUSES
The Pocket PC does not respond anymore.
Ø Press the reset button.
Elements have inadvertently been overwritten.
Ø In the Settings menu of the ActiveSync
program you can
define precisely which rules are to be applied during
synchronization.
Call up the program Help (by pressing F1) in order to see the
effects of the corresponding settings.
The Pocket PC shows that insufficient memory is available.
Ø Terminate any unnecessary programs in order to free-up
sufficient memory space again. In addition under Start →
Settings → Memory → Current programs terminate applications
that are no longer needed.
Remove unnecessary files. Check temporary Internet files.
Multimedia files (MP3, AVI, BMP etc.) can be very big. Check if you
still need these.
Once I have installed ActiveSync
I get error messages from a
maintenance program.
Ø In the temporary folder created by the system, the program
creates the WCESCOMM.LOG file which cannot be deleted. If
another program tries to do this a corresponding error message
appears. The GPS-receiver cannot be initialized.
The GPS receiver cannot be initialized or found.
If the GPS receiver cannot be initialized or found, and this can be
caused by the following:
Ø The GPS receiver is configured for one of the other connectors
and not for COM1 of the Pocket PC.
Solution:
1. Click on Settings in the Main Menu of the navigator.
2. Select GPS from the list in the window Settings.
3. Activate COM1 and observe the GPS can be initialized, you
have successfully activated the COM1 port.
4. Click on Save.