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Troubleshooting
33
TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, these
suggestions might help.
Problem Suggestion
The phone does not work or works
poorly.
Be sure the base’s phone line cord and AC adapter are
correctly and securely connected.
Be sure the battery pack in the handset is connected and
charged (see “Connecting and Charging the Battery Pack”
on Page 9).
Be sure the handset is properly registered with the base.
The handset stops working or
works poorly during a call.
Move the handset closer to the base.
Be sure the handset’s battery pack is charged. (If the
battery pack’s power is too low, the handset does not have
enough power to light the display.)
Lift the base's antenna to a vertical position.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Your conversation is difficult to hear
due to dropout, muting, low volume,
or unusual sounds.
Someone has picked up another phone on the same line.
Hang up the other phone.
Keep the handset away from computers, remote control
toys, wireless microphones, alarm systems, intercoms,
room monitors, fluorescent lights, and electrical
appliances.
Move to another location or turn off the source of the
interference.
Hang up and redial the number.
The handset’s range has decreased
so the phone does not operate at a
useful distance from the base.
Be sure the antennas do not touch a metal surface.
Recharge the battery pack.
The handset’s battery pack does
not charge.
Check the charging contacts on the handset and base. If
they are dirty, clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack.
The handset does not ring or
receive a page.
Move the handset closer to the base.
Be sure the battery pack in the handset is properly
connected and charged.
Move the base away from other electrical devices.
Be sure the ringer is on.
43-3529_3598.fm Page 33 Monday, April 28, 2003 1:38 PM